Email Ops Monitoring and the Dual-Schema Audit
· 4 min read
The December 22 session was not about getting email to exist. Email already existed. The problem was that Brett wanted to automate more of it, and he could not responsibly do that while the monitoring surfaces still felt partial, optimistic, or user-specific in the wrong way. Before more agent behavior could sit on top of the mail system, the team needed to understand whether the system itself was telling the truth — and then ship enough monitoring work that the answer was visible.